Refund policy

Thank you for purchasing items from the only store that supports ALL students of Dowling Catholic High School.

In Store and Online Store Return Policy

Most items* sold by the Campus Store are covered with the following return policy:

  1.  The return or exchange must occur within 90 days of the original sale date
    AND
  2.  The items must be in new condition, unwashed and unworn with the original tags attached,
    AND
  3.  The original receipt, paper, text or email, must be provided. 

*Policy Exceptions

  • Uniforms may not be returned for refund. 

Uniform cotton short sleeve polo shirts in standard sizes (S - 2XL) and cotton long sleeve polo shirts in black or maroon and in standard sizes (S - XL) may be exchanged for other items carried by the store including spirit wear or in stock uniform items.

  • Special order items may not be returned for refund and are not eligible for exchange.

These items include but are not limited to - plastic yard signs, spirit signs, spirit sign riders, activity specific apparel and accessories, personalized backpacks, and any item that has been personalized.  Also included are special order uniform items; Men's or women's performance material polos, men's, women's or youth fleece full-zip jackets, unisex V-neck sweaters and any youth or tall sized uniform items.

  • Final Sale

Any items marked as "Final Sale" are not eligible for return, refund or exchange.  "Final Sale" may be indicated on the product's webpage, price tag or on the sales receipt.  No exceptions can be made for this policy.  

Refunds and exchanges may be handled in store or via US Mail or UPS.  Customers wishing to ship an item back for refund or exchange are responsible for the return shipping fees and in the event of an exchange, the additional shipping fees to ship the replacement item or items. 

You must contact the Campus Store to start the return process for returns being conducted by mail or UPS.  515-222-1012 or campusstore@dowlingcatholic.org.

 

Shipping charges are non-refundable once the item has been shipped.